Service and Support
RPM personnel have enormous pride in maintaining a high level of customer service in the sawmill industry. Our relentless pursuit to achieve customer satisfaction provides our customers with consistency and reliability. RPM’s flexible service contract plans offer our customers assistance in maintaining equipment to achieve peak operating performance.
Customer Service Support
Our product sales and service support team has decades of sawmill experience and knowledge of new and existing technologies. It is our mission to provide our customers the industry's most reliable and trustworthy customer support. We provide the following support to our customers before, during, and after the sale:
- Mechanical and Controls On-Call Service
- Customer-designed Service Contracts
- Mechanical and Electrical Replacement Parts
- Technical Consultation and Training
- Precision Laser Alignments
- Machinery Maintenance and Upgrades
- Existing Equipment Conversions (Press Rolls)
- Remote Support
Installation and Commissioning Teams
Our product designs incorporate thoughtful consideration of mill down-time during capital equipment installations and commissioning. Our designs intentionally fit into most existing gang lines to minimize or eliminate costly moves and facility modifications. All equipment comes to the site pre-wired and factory tested. Most importantly, our installation and commissioning teams are extremely focused and the most experienced in the industry. Our coordinated project efforts and commissioning expertise get our customer’s mills back up and running in order to maximize the return on their investment.
Service and Replacement Parts
As a world-class manufacturer, RPM provides mechanical / electrical service & replacement parts for its own primary and secondary breakdown products. We offer flexible service contracts to our customers to provide training & periodic service visits catered to each customer's requirements.
Technical Consultation
At RPM, our team utilizes decades of experience and knowledge of new technologies in providing our customers the industry’s most trusted and valued equipment, advisement and consultation.
